Have a hard-hitting question or concern? Contact CLAIR and ask a PC (Programme Coordinator) to help you out. They have trained counselors and contacts with local agencies to help you solve your problems. Their JET Line is answered, in English, during regular business hours. Please try to ensure that you have reviewed the situation with your CO or your Prefectural Advisor (if possible) before you contact CLAIR with a concern.
Mon-Fri 09:00-17:45
03 3591 5489
AJET Peer Support Group (PSG) HOTLINE
Do you have a personal problem and need another JET to talk to? Don't feel comfortable talking to a BOE or CLAIR? Call the AJET hotline which is operated by volunteer JETs. If you are interested in volunteering please contact the PSG Coordinator, via the toll free hotline.
Daily from 20:00 to 08:00
0120 437 725
ALT Advisor at Ministry of Education (Educational Matters)
Education Related Questions should be directed to the ALT advisor at the Ministry of Education (MEXT). Mr. Huw Oliphant can advise you on work or education-related problems. He is a former ALT with an education background.
Mon, Wed, Fri 09:00 to 17:45
03 6734 3480
MEDICAL SUPPORT
Tokyo English Lifeline (TELL)
TELL has been serving the Tokyo community since 1973, with free telephone counseling, face-to-face counseling services, and community outreach programs. A useful starting point if you are having problems in Japan.
Daily 09:00- 16:00, 19:00-23:00
03 5774 0992
AMDA: International Medical Information Centre
AMDA provides telephone services in the Kansai and Tokyo area giving information on the Japanese health care system and advice about medical facilities and health care professionals who understand the caller's first language. Information available in several languages including Chinese, English, Japanese, Korean, Portuguese, Spanish, Tagalog and Thai. (Refer to their website for specific schedules)
Mon-Fri 09:00 to 17:00, Sat 10:00 to 13:00
Kansai: Mon-Fri 10:00 to 17:00
The Aids situation in Japan is still a very taboo subject and is considered to be a foreign or foreigner-related disease. The Aids Hotline is the only 24-hour, toll-free Aids information number for foreigners in Japan. The Aids Hotline provides counseling as well as information-even it is in the middle of the night and the caller is worried, confused or just needs someone to talk to. The Hotline also answers inquiries about contracting Aids, Aids symptoms, testing and treatment.
24 hours a day (toll free)
0120 46 1995 / 03 5259 0256
Emergency Interpretation Service (For Medical Institutions)
If you are at a medical institution of any nature and are having difficulties communicating you can call this number and they will translate for you and assist you.
Mon-Fri 17:00-22:00, Sat-Sun 09:00-22:00
03 5258 8185
TELL Community Counseling
Tokyo (by appointment)
03 3968 4084
Alcoholics Anonymous
Tokyo (Referral number)
03 3971 1471
International Friends, Gay Support
Tokyo
03 5693 4569
Overeaters Anonymous
Tokyo
03 5604 9425
Childbirth and Parenting
Tokyo (Call for referral)
03 3461 8425
LIVING SUPPORT
Japan Helpline
24 hour nationwide assistance for the international community. A multilingual emergency helpline which will assist you, by phone or over the internet, in any kind of emergency. Provides an excellent nationwide service entirely through volunteer help and community support, whether it is an earthquake, the subway gas attack, or just a toothache in the middle of the night.
24 hours a day (toll free)
0120-46-1997
Immigration Information Center
The Tokyo Regional Immigration Bureau provides advice and answers to inquiries concerning immigration and status of residence. Languages available include English, Spanish, Portuguese (until 3:00 p.m.), Chinese, Korean and Thai.
Mon-Fri 09:00-12:00 & 13:00-16:00
03-3213-8523~7
Japan Travel Phone
A nationwide telephone service providing visitors from abroad and foreign residents with a variety of tourist information and other assistance. English-speaking travel experts are ready to offer advice and information to help you see the best of Japan
